Terms & Conditions
Last updated: 30 October 2026
Who we are and acceptance
4me - Brazil Hotels (brazilhotels.online) is operated by 4me.network inc, a corporation incorporated in Delaware, USA (state file number 10758827), with its registered address at 16192 Coastal Highway, Lewes, DE 19958, USA, part of the 4me.network group. By using this site or placing a booking you agree to these terms; if you do not agree with something here, please do not use the site. Contact for any matter: support@brazilhotels.online.
What we do
We are a hotel booking intermediary: we connect you to the hotel (directly or through distribution suppliers), place the booking, process the payment and issue the voucher. The accommodation contract itself is between you and the hotel — the stay's rules (check-in times, deposits, fees charged at the property, rate policy) are the hotel's and are shown before you pay. To book you must have legal capacity to enter a contract and provide accurate guest details: they are what places the booking with the hotel. You can search and book without an account; if you want one, you sign in with a link sent to your e-mail (no password).
Prices and live quotes
Search rates are fetched live from suppliers. The “from” amount shown on destination pages is a reference checked once a week, with the date of the check next to it — it is not the price you are charged. Before charging, the site reconfirms the price in real time: a quote is valid for a short window (about 90 seconds) and is automatically refreshed after that — you are never charged an expired price. If the price changes on reconfirmation, the new amount is shown before payment. You are charged in the currency shown at checkout — Brazilian reais (BRL) or US dollars (USD), per your choice at the top of the site; without a choice, visitors browsing in Portuguese see reais and everyone else sees dollars — with no currency conversion on our side.
Payment
Payment happens on the gateway's own secure page — card data never touches our servers. Charges in Brazilian reais (BRL) are processed by Mercado Pago at two prices: credit card, in full or in up to 12 instalments, with no extra charge on the instalments, and Pix, with a discount. Each amount is shown before payment, and you are charged the amount for the method you choose. On a card, the charge may appear on your statement with Mercado Pago's identification; Pix does not create a card statement entry. Charges in US dollars (USD) and the annual Club subscription are processed by Stripe, and the charge appears under the name BRAZILHOTELS. Card payments require your bank's authentication (3-D Secure): if a payment is approved without it, the booking is not made and the full amount is refunded to the same card. The payment link expires; an order not paid within that time does not become a booking.
Cancellation and refunds
Every rate is marked refundable or non-refundable, with its cancellation policy and deadline shown before payment and on your booking. Refundable rate within the deadline: you cancel free of charge from your account, and the refund goes back to the payment method used for the purchase (Mercado Pago or Stripe). Past the deadline, or on non-refundable rates, cancellation is not automatic: write to support@brazilhotels.online — the rate policy's penalties apply and can reach the full amount of the stay. When you cancel from your account within the deadline, the Club credit generated by that booking and any affiliate commission tied to it are cancelled automatically. Cancellations past the deadline or of non-refundable rates are handled by our team case by case, including what happens to the credit and the commission.
BrazilHotels Club
Optional subscription of USD 1,000 per year, charged to your card through Stripe, with automatic annual renewal. Current benefits: 20% of your first booking in the 4me.network group back as credit and 10% of every booking after that, bookings for others (family, friends) earning credit as usual, the AI assistant for itineraries across Brazil and “Make your offer”. A subscription taken out on another 4me.network site also counts here. You can manage or cancel the renewal at any time in the subscription area of the Club page. The benefits and percentages in force are the ones described on the Club page at the time of each booking.
Credits and coupons
Credits are an exclusive benefit for Club members: they are issued when a booking is confirmed, as a personal fixed-value, single-use coupon for a future booking. They are valid for 365 days, tied to your account and to the currency of the booking that generated them (a BRL credit only works on a BRL purchase; a USD credit, only on USD) and are neither transferable nor redeemable for cash. One coupon per booking applies, and bookings made with an affiliate coupon do not generate credit. Promotional coupons follow the conditions stated when issued (their own validity and rules).
Make your offer
Club members can state, from a room they are viewing, how much they would book it for (a few fixed reduction steps). It only applies to refundable rates, and we watch the rate until 7 days before check-in. If the rate for that same room drops to the requested amount, we e-mail you a payment link valid for a limited time; nothing is charged unless you pay through that link, and the final price is the one recalculated at that moment. Each offer triggers a single notice; once the link's time runs out, the offer closes.
Affiliate program
We run an affiliate program for creators and publishers, subject to application and approval. Approved affiliates get a referral link, an exclusive discount coupon for their audience and a sales dashboard; commission is calculated on the booking's NET value, capped at our profit on the sale; if the customer cancels the booking from their account within the deadline the commission is cancelled automatically, and other cancellations are handled by the team case by case. Visitors who arrive through an affiliate's link get that affiliate's coupon discount, and the sale does not generate Club credit. The percentages and conditions in force are the ones published at brazilhotels.online/affiliates at the time of the sale.
Tours and activities
Besides hotels, the site offers tours and activities supplied by Civitatis (Civitatis Tours S.L., Spain), which runs them with local operators. For these purchases the rules in this section and the next one apply instead of the price, payment and cancellation sections above, which cover hotels. Price and payment: the tour price is always in US dollars (USD), in any language of the site and even when hotels are shown in Brazilian reais; it is confirmed with the supplier and shown before payment. You are charged by card only, through Stripe, like the other US-dollar charges described above — there is no Pix, no instalments and no Mercado Pago for tours. We do no currency conversion ourselves: if Stripe's payment page offers to let you pay in your local currency, the exchange rate and fee for that conversion are set by Stripe, and the converted amount is shown there before you confirm; if you pay in US dollars, any conversion is done by your card issuer. Voucher: after payment we confirm the booking with Civitatis; the voucher it issues is sent to the e-mail given at purchase — show it on the day, following the activity's instructions. If the booking cannot be confirmed after payment (for example, no spots left), the amount paid is refunded in full to the same card. Times, meeting point, language, minimum age, minimum group size and what is included are set by the supplier; the tour page shows the description, duration, minimum group size, inclusions and cancellation policy the supplier provides — to confirm anything else before buying, write to support@brazilhotels.online. Running the activity is the responsibility of Civitatis and the local operator. Participant details must be accurate: they are sent to Civitatis and the booking is made with them.
Tours: cancellation and refunds
Each activity has its own cancellation policy, set by the supplier and shown on the tour page and before payment; by purchasing you accept it. Tour cancellation is not automatic and is not done on the website: to request it, write to support@brazilhotels.online with your order code. We request it from Civitatis and apply the activity's policy; where it provides for a refund, the refund goes back to the card used for the purchase. Past the deadline, or if the activity is non-refundable, the policy's penalties apply and can reach the full amount. Changes of date, time or participants follow the same route and depend on the supplier.
Responsibilities and limits
We act as an intermediary: we are responsible for correctly processing your booking and your payment. The stay itself — room, services, charges made at the hotel — is the hotel's responsibility. Availability and prices come live from suppliers and can change until confirmation. Travel guides and AI assistant suggestions are informational content: confirm essential details (documents, schedules, entry requirements) before travelling. Nothing in these terms takes away rights that consumer protection law guarantees you. These terms are governed by the laws of the State of Delaware, USA, and the courts of Delaware have jurisdiction, without prejudice to the consumer rights granted by the law of your country of residence, including the right to bring a claim where you live.
Changes and contact
We may update these terms; the version in force is always the one on this page, with the date at the top. Material changes apply to bookings made after publication — your booking follows the terms in force when you made it. Questions: support@brazilhotels.online.